Terms of use

Saddle-Up is run by QTUM LTD, registered in England and Wales (company number 15578671), registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Saddle-Up is a platform for discovering and booking riding at UK riding centres, and for centres to manage their bookings, horses, coaches, arenas and safety records. Saddle-Up does not provide riding. Each ride is provided by the riding centre, which is responsible for its horses, staff, facilities, insurance, licensing and the session itself. Your contract for a ride is with that centre.

• You must be 18 or over to create an account.
• When you sign up you choose a rider account or a riding centre account. This cannot be changed later. Coaches and staff join a centre by invitation from that centre.
• Give your real first and last name and accurate details, keep them up to date, and keep your password private. You are responsible for activity on your account.

A rider account can manage profiles for children and book for family members or friends. By doing so you confirm you have parental responsibility for each child, or the other person's permission, and that the information you give about them is accurate. You are responsible for the bookings you make for them and for passing on anything the centre tells you. Adults can be invited to take over their own profile.

Riding is a risk activity. You must tell us honestly about anything that affects safety on a horse — health conditions, injuries, medication, support needs, height, weight and real riding experience — for yourself and anyone you book for, and keep an emergency contact on file. Horses have weight and size limits for their welfare; we will not pair a rider beyond them. A centre can refuse, change or stop a ride if information is missing or inaccurate, or if conditions make riding unsafe for the rider or the horse. Always follow the centre's instructions and safety rules, including wearing the right hat and footwear.

Saddle-Up suggests horses, coaches and times using fixed safety, welfare and suitability rules, and AI features may help explain options. These are guidance to help centres make good decisions — not a guarantee of suitability, and they do not replace the centre's own professional judgement. Centre staff may override suitability advice, but a horse, coach, arena or rider can never be double-booked.

• A request becomes a booking only when the centre confirms it. Some rides are confirmed straight away; others need the centre's review.
• Prices, what is included, and payment are set and handled by each centre, which is the trader you contract with. Prices shown should be the total you pay, including VAT and any compulsory extras. Saddle-Up does not currently take payment for rides or charge riders.
• Each centre sets its own cancellation and rescheduling notice period, shown before you book. Because rides are leisure services for a specific date, the statutory 14-day cancellation period under the Consumer Contracts Regulations (and EU equivalent) does not apply, so the centre's own policy applies instead. Cancel or reschedule through the app as early as you can.
• A centre may cancel for safety, weather, horse welfare or staffing reasons and will let you know in the app. If the centre cancels, you are entitled to a refund of anything you have paid for that ride.
• Waitlist places are not bookings. If a place comes up, it is offered in the app.
• Your statutory consumer rights against the centre (for example, that services are provided with reasonable care and skill) are not affected by these terms.

If you bring your own horse, you confirm the information and documents you share are accurate and current, the horse is fit and suitable for the activity, and you hold any insurance the centre requires. The centre may decline a horse for safety or welfare reasons.

• Messages are for arranging and running rides. Keep them polite and honest, and do not share other people's personal information without reason. Centre staff must not message children directly outside what is needed for their rides.
• Only riders who have booked a ride can review it, so reviews come from real customers. Reviews must be your genuine experience. Fake reviews, reviews written in return for payment, discounts or other rewards, and reviews written on someone else's behalf are banned and will be removed.
• Reviews are published straight away under your first name. We do not edit them, and positive and negative reviews are treated alike. Centres may reply publicly and may report a review they believe breaks these rules; Saddle-Up decides whether it stays up. Centres cannot remove, edit or hide reviews themselves.
• You keep ownership of what you write and give us a non-exclusive licence to display it on Saddle-Up.

If you run or work at a centre on Saddle-Up, you confirm and agree that:

• the centre holds the licences, insurance, approvals and staff checks (such as DBS and first aid) needed for the activities it lists, and keeps them current;
• listings, prices, horses, availability and policies are accurate;
• rider information is used only to run their rides safely and deal with them as customers, is kept confidential, and is not copied out of Saddle-Up for marketing;
• the centre follows horse welfare limits (workload, rest and stand-downs) and does not try to get around them; staff overrides and changes are recorded;
• safety incidents are recorded accurately and promptly, and the centre meets its own legal duties, including RIDDOR reporting where it applies;
• the centre is responsible for its staff's use of their accounts and for removing staff who leave;
• the centre is an independent controller of rider data it receives, will meet its own data protection obligations (including ICO registration where required and its own privacy notice), and will tell riders it adds to Saddle-Up how their data is used;
• the centre acts as a trader towards riders: it gives clear prices including VAT and any compulsory extras, its identity and contact details, and its cancellation terms before a booking, and complies with consumer law, including the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024;
• the centre has safeguarding arrangements for children and adults at risk, and only uploads photos it has the right to use and the consent of identifiable people;
• the centre does not write, buy, incentivise or suppress reviews.

Centres go through an approval check before being listed publicly and stay private until approved. We may hide or remove a listing that is inaccurate, unsafe or breaks these terms, and will tell the centre why.

Do not misuse Saddle-Up: no illegal, abusive, threatening, discriminatory, sexual or misleading content, no harassment or grooming, no attempts to reach records that are not yours, no scraping or automated access, no impersonation, no spam, and nothing you do not have the right to upload (including photos of other people without their permission).

• Anyone can report a listing, review, photo or message they believe is illegal, unsafe or breaks these terms, using the report option where shown or by emailing hello@saddle-up.app. Tell us where it is and why. Concerns about a child's safety should follow our safeguarding statement — call 999 if someone is in immediate danger.
• A person reviews every report, diligently and without bias. We may remove or hide content, restrict features, hide a centre listing or suspend an account. Measures are proportionate, and we act fastest where there is a risk to children, people or horses.
• When we act on your content or account, we tell you what we did, why, and which rule or law it relates to, unless the law or a safety risk prevents it. You can ask us to review the decision by replying within six months; a different person reviews it.
• We may suspend people who repeatedly post clearly illegal content or make clearly unfounded reports, after a warning.
• We report suspected crimes involving a threat to someone's life or safety to the relevant authorities.

Search results and centre listings are ordered mainly by how well they match what you searched for (location and distance, activity, discipline, level, dates and availability). Centres cannot pay for a higher place, and Saddle-Up does not currently show sponsored or advertised listings. If that changes, sponsored results will be clearly labelled. Reviews are not hidden or reordered to favour any centre.

We work hard to keep Saddle-Up available and accurate but cannot promise it will never be interrupted or error-free. Saddle-Up is not responsible for the ride itself, which is the centre's responsibility. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer. For business users (centres), our total liability is otherwise limited to the fees paid to us in the previous 12 months.

You can close your account at any time by emailing privacy@saddle-up.app from your account email. Upcoming bookings should be cancelled with the centre first. Some records are kept after closure, as explained in our privacy notice. We may suspend or close an account that breaks these terms or puts riders or horses at risk, and will tell you why (section 11). For centres, except for serious or illegal breaches, we give at least 30 days' notice before ending our service and explain the reasons.

• Complaints about Saddle-Up, including complaints from centres about our decisions, go to hello@saddle-up.app. We acknowledge within 5 working days and aim to resolve within 30 days. Complaints about a ride go first to the centre.
• We may update these terms. Important changes are announced in the app at least 15 days before they take effect (longer if the change needs it), and you may close your account before then if you disagree.
• These terms are governed by the law of England and Wales. If you live elsewhere in the UK, the courts of your nation can also hear disputes. If you live in the EU, you keep the protection of the mandatory consumer laws of your country and may bring proceedings there.
• Our point of contact for users and for authorities (including under the EU Digital Services Act and the UK Online Safety Act) is hello@saddle-up.app, in English.